Airtel Broadband Services
REGARDING WRONG BILLING

I HAVE BROADBAND CONNECTION ON MY TELEPHO NO 01141412129 AND ACCOUNT NO IS 10250900

I HAVE RECEIVED MY LAST BILL NO 490706221 DT. 24.05.2009 AMOUNTING TO RS. 2194.00 IN WHICH THERE IS EXCESS CHARGES ON DSL LINE IS RS. 1024.00 AFTER ADJUSTING DISCOUNT AMOUNT. I AM USING DSL CONNECTION FROM LAST 4-5 YEAR AND MY DATA DOWN LIMIT WAS 375 MB PER MONTH WHICH NEVER CROSSED BUT AFTER TAKING YOUR NEW PLAN EVEN AFTER INCRASING THE DATA DOWN LOAD LIMIT FROM 375 MB TO 1GB, I AM REGULARY RECIEVING EXCESS BILL FROM LAST 3 MONTHS. THE DATE AND TIME MENTIONED IN BILL DETAIL IS WRONG, ON SOME DATES IT IS PRIOR TO MY OFFICE TIME. I HAVE TALK TO YOUR CUSTOMER CARE EXECUTIVE ON 1.06.2009 AND HE GIVES ME REFE NO. 2040131 AND I HAVE RECEIVED A CALL FROM CUSTOMER CARE THAT THE CHARGES ARE CORRECT AND IF I AM NOT SATISFIED THEN TALK TO MR. RAJ KISHORE ON 41614777 REGARDING MY COMPLAINT BUT I AM SORRY TO SAY THAT THIS NO IS ALWAYS BUSSY AND I AM UNABLE TO CONTACT WITH MR RAJ KISHORE. I HAVE ALREADY MAKE THE PAYMENT UNDER PROTEST OF THE ABOVE SAID BILL. PLEASE LOOK INTO THE FACTS AND GIVE ME PROPER REPLY OTHR WISE I HAVE NO OPTION BUT TO DISCONNECT ALL MY AIRTEL CONNECTION (6 NO) IN MY NAME AND TAKE THE CONNECTION OF SOME OTHER OPERATOR.

R.S.ARORA

ADVOCATE

Company: Airtel Broadband Services
Country: India

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