Airtel Broadband Services
Application for Airtel WiFi connection - Poor state of affairs

Hi,

Through this forum, I wish to highlight the extreme unprofessional ways of Yash communications, Noida while they promised a Airtel WiFi connection at my home at Sector 50 Noida within 3 days of submitting the required documents.

One of their executives visited me, promising that he would get us the connection within 3 days of submission of required documents and the fee (Rs.1850). We submitted all the documents and paid the fee thru issued from ICICI Bank, Noida Sector 18 branch. However despite several reminders, we did not get a connection, neither any update on the status of the connection. The executive who had approached stopped responding to my calls. I made a complaint on one of the complaint numbers provided on Airtel's website and they provided me with a request no. (Request no.21457962) But even this time I did not get any support from Airtel's staff nor any official update on the status of the broadband connection. Subsequently I wrote to Mr. P D Sarma (mail dated July 1st) at the email id provided by Airtel for escalation of any issue. Unfortunately even the escalation did not work and I am still without an internet connection.

I am absolutely aghast at the Airtel's indifference towards customers. I understand that they have no dearth of customers currently, but if this is the quality of their services, then I am sure people will think twice before going for Airtel connections. I also wish to add that when I recently spoke with the executive at Yash Communications, they informed that Airtel has deposited the cheque and that I may contact them for refund after 45 days. I am at loss of words for such unprofessionalism. I fail to understand why Airtel would deposit my cheque when it has failed to provide me a connection.

Me and my husband are Airtel's customer since last so many years and are extremely pained at this state of Affairs. I hope some day somebody took a note of this and brought the erring parties to task. At least Airtel should be cautious about taking up companies like Yash Communications as their Franchisee. Such companies are further ruining the image of Airtel.

I look forward to getting at least a patient hearing and be able to get a connection immediately. I have invested a lot of my valuable time and petrol following up on this issue and hope this time my complaint reaches the right person.

Regards,

Bharati

Company: Airtel Broadband Services
Country: India

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