Airtel
Irresponsible and un-attended queries even after months

Sir,

I have been using services from Airtel AP since almost a year, whenever I raise a query with regards to connectivity, tariff etc., they seldom revert with clarifications, the NODAL OFFICER is very careless on answering, with great difficulties I traced the phone no and called him but even afer holding the call for 22 mins he didnot come online to speak to me or called me back, rather he had asked his subordinate to take the complaint but never reverted back till date.

Local office at Tirupathi has all un-trained staff, they don't know the behaviour with customers. Information given by them is age old and will not be relavant to the query asked to them.

Hope some action will be taken on this.

Company: Airtel
Country: India

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