Air tel
Continuous Billing Without SIM

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From: Pathak, Rajeev

Sent: Tuesday, 11 November 9:29 AM

To: '121@airtelindia.com'; 'aditi.joshi@airtel.in'

Subject: FW: Re: (Mobile No:=9987589806) Surrender of Connection No- 9987589806 Message From Rajeev Pathak [REF:203109858475]

Dear,

Pl note that this connection has been surrendered by me on 10th Oct-08, due to certain reasons, which Air Tel Team knows better. Now In spite of refunding of due money cheque of amount RS 481.37/=, even after SIM de-activation i.e Billing without Connection, Air Tel has send me a bill of Rs 87.74 /= amount. Pl find the snap shot of the same, for your ready reference,

I don't know what I should write here,

May I request someone to explain me these things!

thx

rajeev pathak

9987589805

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From: Rajeev Pathak [mailto: rajeevpathak1@yahoo.com]

Sent: Friday, 10 October 8:49 AM

To: 121@airtelindia.com

Cc: Pathak, Rajeev

Subject: Fw: Re: (Mobile No:=9987589806) Surrender of Connection No- 9987589806 Message From Rajeev Pathak [REF:203109858475]

Dear Sir, I don't want to do the chain mail. Pl find the account attachemnt, which clearly proves that customer has done the advance payment of next three months already. Even then his connection has been de-activated, without checking his account balance, informing him thru sms, calls etc.

Pl note that a small customer like me, if do the change over from Air-Tel to any other, it doesn't impact Air-tel. Air Tel is an Ocean, If a small drop will come out, it has no effect.

But this is a really area of serious concern for Air-Tel. This is not a customer oriented service. Pl try to close these loop holes, in your wide network, so that in future no other customer should speak in the same language.

Any way, still after three days, the SIM has not been activated.. Pl close my account immediately & return my balance accout cheque, otherwise things may be acceleated to other plateforms, which surely effect Air-Tel,

Thanks for your support,

pathak

& On Thu, 9/10/08, 121@airtelindia.com wrote:

From: 121@airtelindia.com

Subject: Re: (Mobile No:=9987589806) Surrender of Connection No- 9987589806 Message From Rajeev Pathak [REF:203109858475]

To: rajeevpathak1@yahoo.com

Date: Thursday, 9 October, 1:35 PM

Dear Mr. Pathak,

Thank you for contacting Airtel.

You have requested for cancellation of your Airtel number 9987589806.

We regret that you have decided to cancel your Airtel mobile number.

Your request has been forwarded to the concerned department. Kindly quote the

Service Request number 18727966 in any future communication about this request.

We would revert to you by 15 October.

There is no outstanding in your account and unbilled amount of Rs. 5.65 as on

08 October which does not include the current usage, roaming, rental and

discounts, if any in your account. The forthcoming bill will reflect the payment

and outstanding, if any in your account.

Further, please be informed that as per process, the excess payment of Rs.

481.07 will be automatically adjusted towards outstanding balance on the account

if any or refunded through cheque within 45 working days from the date of

permanent disconnection.

For further assistance, mail us at 121@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Indhra Neelam. J

Customer Care Executive

Bharti Airtel Customer Care.

&- Original Message &-

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|Dear Sir, |

|It may bring to your kind notice that still after about 48? hrs, the |

|activation has not been resumed. I have taken the connection to face any |

|personal problem, since? my job is romaing type. Any way thaks for your |

|mail. |

|You are again requested that pl remain de-activate the same & close my

|

|account since i have already chosen an another option. Pl send me |

|immediatley my balance amount cheque thru courier, at my contact address, |

|thanks for support, |

|pathak |

| |

| |

|& On Thu, 9/10/08, 121@airtelindia.com wrote:

|

|From: 121@airtelindia.com

|

|Subject: Re: (Mobile No:=9987589806) Surrender of Connection No- |

|9987589806 Message From Rajeev Pathak

|

|[REF:203084413440] |

|To: rajeevpathak1@yahoo.com |

|Date: Thursday, 9 October, 12:01 PM |

| |

|Dear Mr. Pathak, |

| |

|Thank you for contacting Airtel. |

| |

|We understand from your previous interaction dated on 09 October you|

|had |

|expressed concern over the deactivation Outgoing call facility for your |

|Airtel |

|mobile number 9987589806. |

| |

|We understand your concern and will work towards resolving the same. |

| |

|We would like to inform you that your outgoing call facility has already |

|been |

|activated with the effect from 09 October. |

| |

|Further, we would like to inform you that there is an excess outstanding |

|amount |

|of Rs.481.07/- is available in your account. We kindly request you |

|reconfirm if |

|you deactivate your Airtel mobile number. |

| |

|For further assistance, mail us at 121@airtelindia.com. |

| |

|We value your association with Airtel. |

| |

|Warm Regards, |

| |

|Gowthami |

|Customer Care Executive |

|Bharti Airtel Limited. |

| |

| |

| |

|&- Original Message &- |

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|-| |

||Dear All, |

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||Pl note that on 8th Oct-08, at the stated connection, the outgoing calls |

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||has been blocked, without? proper checking the payment details. Pl note |

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||that after a lot of requestes to customer care,? with? a reference |

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||no-778947376? etc & a lot of follow ups, still the connection has not

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||been resumed. Pl find the attached snap-shot, for the payment. |

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|| |

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||Now I am really fed up with air tel. Thus you are requested to close |

|this| |

||no with immediate effect &? issue me the balance amount chque i.e Rs

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|481/=| |

||, at my contact address . |

|| |

|| |

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||Thanks for your support, |

|| |

||Rajeev Pathak |

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|| |

|| |

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||& On Thu, 9/10/08, Pathak, Rajeev wrote:

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| | |

||From: Pathak, Rajeev

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| | |

||Subject: FW: Serious Issue with Air-Tel Services - Outgoing Barred |

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||To: rajeevpathak1@yahoo.com |

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||Cc: rajeevpathak2@gmail.com |

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||Date: Thursday, 9 October, 8:02 AM |

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||Dear, |

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||Pl note that, at? my both mobile nos-9987589805/06, the outgoing calls |

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||has been barred. On discussion with customer care, no body was able to |

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||take the reason & ownership, of the same. At this moment I have the no

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||connectivity . |

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||May I request the Air-tel team, that before, blocking the outgoing |

|calls| |

||, he should check properly the payments details in an improved way.By |

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||blocking the outgoing calls & owning no accountability, will not serve

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||the service purpose, in terms of long relationship, |

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||Thx |

|| |

||%%%%%%%%%%%%%%%_ |

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||From:? Pathak, Rajeev |

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||Sent:?? Wednesday, 8 October 5:52 PM |

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||To:??? '121@airtelindia.com'

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| | |

||Cc:??? 'monika.ingle@airtel.in'

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| | |

||Subject:??? FW: Pl immediate? "ALSO"?? activate the mobile

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|9987589806 | |

||!!! - Customer Reference No- 778616225- thx- Find the payment |

|details| |

||- Next time pl be doubly? ensure about payment, before deactivation- The|

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||two times additional payment has been done |

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||Picture (Device Independent Bitmap) |

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||%%%%%%%%%%%%%%%_ |

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||From:? Pathak, Rajeev |

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||Sent:?? Wednesday, 8 October 3:51 PM |

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||To:??? '121@airtelindia.com'

|

| | |

||Cc:??? 'monika.ingle@airtel.in'

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||Subject:??? Pl immediate? activate the mobile 9987589805!!! - |

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||Customer Reference No- 778616225- thx- ind the payment details - Next |

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||time pl be doubly? ensure about payment, before deactivation |

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||Picture (Device Independent Bitmap) |

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||Thanks & Regards,

|

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||Rajeev Pathak |

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||DID-022-40073653 |

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||Mb - 09987589805 |

|

Company: Air tel
Country: India

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