Airtel
False Billing complaints

Hi,

I, Avinash Barnwal - 9971200807, am tired of repetitive complaints to correct the wrong billing in my September bill. actually it is regarding 3 massive duration calls to the same number at the same time.

How can I make 3 different calls to the same number at the same time. I requested to correct the billing 3 times before paying the September bill in part (as per Customer care), but to no avail. every time I call in the Customer care, they give me a new references number and say I would be called back in 5 or 7 days.

But the Back end guy calling, just needs more information. I don't know how Airtel recruits these foolish people in back end when they cant understand the Customer complaint properly.

When I received the October bill, then also my billing was not corrected. Since then I have logged another 3 complaints one by one with any resolution. Also, Foolishly or deliberately, the backend support, just closes the Tickets without any information to me, making me think they are working on the Ticket. I have made it clear this time to the Customer care, that I can not pay the bill until the false charges are reverted back.

Now I am thinking of moving to the Consumer court for the harassment I am facing and as well as the repetitive calls to pay my bill.

If Airtel senior management is reading this, please be aware that you are going to lose your customers like this only, and these backend guys are useless people employed by you.

thanks

Avinash

Company: Airtel
Country: India

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