Airtel
Pre-paid Top-up failed but was chraged

On the 7th of december, I went to a retail shop for topping up my pre-paid airtel connection for Rs. 222. The shop's name is Moghul Communication in Mehdipatnam, Hyderabad. The shopkeeper took the money from me before I got the confirmation message. I waited for sometime and yet the recharge msg didn't appear on my phone and the balance was not credited in my phone. When I complained, the shopkeeper said that it's not his problem. I called up the airtel customer care and they told me that it's the retailer who has to take responsibility and should file a complain in his name, not mine, which he was not willing to take responsibility. Where do customers go for complaining in that case? Consumer redressal forum? I was loyal to airtel for nearly four years amidst different problems faced but I think I'll have to change loyalty very soon. I'm not the sole person who has faced this problem. There have been numerous cases. Is there any grievance cell for such cases? I don't want to let the company go scot-free like this. Please comment on this. Someone has to act otherwise our hard-earned money will go into someonelse's pocket. Each and every penny counts.

Company: Airtel
Country: India

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