Airtel
Dissatisfaction with the service

I am a pre-paid consumer of Tata Indicom mobile service. My mobile number is 9211525182. In the last two months, i have received a very bad customer service from your side. In the last couple of months, two such incidents have happened with me.

Around some times back my mobile was disconnected by operator calling me myself as the thief of my own mobile. I don't understand how anyone else can know my name, address, telephone no., exact balance (all necessary things to prove that mobile is yours) can be known to someone else. When i complained in Tata Care, they said that someone complained of mobile being stolen. My mobile got disconnected for 2 days. However, later my number was activated.

Second time it happened on 13th of december when i call on my own mobile and a dialer tone was being activated on it. I am completely sure about this that i have not activated this dialer tone and when i called Tata care for complaining it, their attitude was shocking. The first time i called the operator misbehaved with me. When i asked him to tranfer my call to someone senior, he disconnected it saying "Humne Bataya to samajh nahi aa raha kya, senior kya batayega". What type of behaviour is this? Is this a right type of behaviour of any customer service operator? I I called second time and this time the name of the operator was Arjun. I called to Tata Care between 9-10 pm on 13th December. I asked Arjun also to transfer my call to someone senior but rather than transfering my call, he also disconnected my call. And very shockingly now when i called the third time and fourth time, my call was disconnected in a second after receiving it. Is this the type of after sales service Tata provide to its customers?

Presently my service of customer care has been deactivated by the customer care people. Customer care on my other mobile of Tata is completely fine. This shows what type of service has been given to me.

Regards

Ankit Jain

Company: Airtel
Country: India

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