Airtel
SHIFTING FROM PREPAID TO POSTPAID

Dear Sir/Madam,

I am using Airtel Prepaid No. from Jan onwards (9940240744). For the past two months, I received calls from Airtel office regarding the offers and benefits for shifting from Prepaid into Post Paid.

Finally, I accepted their offer and from Airtel Office, they told that they will send one person, and they asked the papers regarding address proof etc. I had given my ration card copy, bank pass book copy and 1 photo alongwith Rs. 300/- to the executive K.Suresh on 10/12/08 (Wednesday) to ARMS CONNECT and he given a receipt also.

The receipt shows the Name of the company (Dealer or Subdealer) ARMS CONNECT (ALLIED RELATIONSHIP MANAGEMENT SERVICES (I) PVT.LTD. Address:780 (old No.429), Anna Salai, 3rd Floor, Nandanam, Chennai -35. PH:24338020 (AFter 2 days when i contacted to this no. the message is This no.does not exit). My Receipt No. is 523 dt.10/12/08 and the name of the executive K.Suresh.

They given one NEW SIM pack and told that they will activate this SIM within 2 days.

The next they contacted me, during my office hours, and i said that i am busy, so could you pl. contact me after some time.

Then on Sunday (14/12/08), I had checked the new SIM, but it shows Inactive SIM. The next day (15/12/08), I gave a complaint to the Airtel Authorities. They told that they would solve this issue within 19/12/08.

Then, I verified with the Airtel People on Wednesday (17/12/08) regarding my Complaint. They told that they deactivated my Complaint and took a fresh Complaint and again promised to solve this within 24 hours.

The very next day (18/12/08) again I contacted them, but now they told to raise a complaint with the nearest Airtel Showroom which was located in Alwarpet Near Boston school. From my office after 6.00 p.m., I went their and discussed with them, but they told that I had paid the amount and gave the papers to a Airtel Subdealer, so I have to contact them only. Therefore from there, I went finally to the ARMS CONNECT office (searching for more than 1 hour) and met Mr. FARUQ and Mr. ANSAR.

I raised the same complaint with them also, and they given another Land line NO. 24331905 and ANSAR's Mobile No.:9841987450 and promised me to solve the entire problem the very next day itself and they asked SORRY for everything.

The next day (19/12/08), first, they de-activated my OLD SIM, which I used for the past 2 years, when I contacted them, they told that they checked the NEW SIM which they given on 10/12/08, and it shows some technical problem and they want to give another SIM.

Today (20/12/08), they contacted me (ANSAR) and told that they will send one person alongwith another NEW SIM, and I have to give one more proof and finally the executive (Vinod Kumar) came to my office and collected xerox copy of Passport from me and given one NEW SIM. (I am unable to give my Complaint No., since I had noted the no. on the SIM pack, which they collected today from me)

However, this time also, it shows INACTIVE SIM. Again, I contacted ANSAR, he said that within 1 hour he will activate that SIM.

Until now, the NEW SIM also not yet activated and they deactivated my OLD SIM also from 19/12/08 afternoon onwards.

The only Mistake that I did was, that I decided to change from Prepaid to Post paid.

Now, I do not want any Post paid connections, I am requesting you to activate my OLD SIM (9940 240 744).

With Regards,

G.G.Padmavathy

On top of my OLD SIM: GID-A 89914 00000 07102 0028 4

On top of New SIM received on 20/12/08 : 89914 00212 01668 742 7

Company: Airtel
Country: India

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