Airtel
Outgoing calls barred for hours together for wrong reason

I have taken this Airtel postpaid sim around 15 days ago and using the sim extensively for making calls since then. My outgoing facility to call was barred today abruptly. After trying 121 for as many as 25 times from my cell where there is no menu option to speak to any customer care represantative or even Postpaid related issues in main menu, finally one of my friend tried to reach customer care through his phone. Ultimately i could manage to lodge a complaint and the reason they gave was simply amazing. They said due to zero usage of your sim, we have barred your outgoing call facility. This is just rediculous when i am using my phone day & night for making calls. I really doubt how their systems are maintained and how are they tracking the usage of individual customers. This looks completely mismanaged.

When i needed to call someone urgently, i was denied of making any calls for no genuine reason. This is completely unacceptable.

I wasted my precious working hours chasing to enquire whats wrong with my cell.

Please help!

Company: Airtel
Country: India

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