Airtel
False information for GPRS Service

Sir,

This is to inform you for your kind co-operation that i am Arun Kumar Kabasi having an airtel connection, Phone No. 09002662280. i have recharged Rs. 999/- on 16 Nov for the purpose of 60 days access unlimited internet on phone & PC service. vide Tranjection ID 497982083 on 16 Nov at 09:50. I asked customer care on 14 Dec for conformation of my unlimited internet on phone & PC service. Customer care has given the conformation report that i will get the same service till 15 Jan. But On 19 Dec my service has been deactivated. The complain has been raised to customer care. But customer care informed me that my unlimited internet on phone & PC service was activated for 01 month. Now tell me how we believe customer care. Not only that after that my customer care service has been deleted till now.

Again showing the massage i have recharged Rs. 999/- for 02 month for unlimited internet on phone & PC service vide tranjection id - 596657197 on 27 Dec at 09:28 am. But till i am unable to know that i will get facility for 2 month or not due to inactive of castomer care service.

WITH HUMBLE REQUEST, PROVIDE THE FOLLOWING FACILITY

A) PLEASE BE INCLUDED PREVIOUS BALANCE DAY WITH NEW RECHARGE.

A) PROVIDE UNLIMITED CUSTOMER CARE SERVICE FOR ALL CUSTOMER.

B) PROVIDE ADVANCE PROFATIONAL TRAINING FOR CUSTOMER CARE STUFF BECAUSE STILL THEY ARE BELOW THE STANDARD LEVEL COMPARE TO OTHER SERVICE.

Company: Airtel
Country: India

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