Airtel
Wrongfully charging to Credit Card

I was a user of Airtel postpaid corporate connection which was converted to pre-paid on 16th Oct. During the converison at the customer relationship centre, I was informed that the standing instructions for cross charging the credit card will stand cancelled as soon as the connection is converted.

In the month of Nov & Dec I have been charged Rs 415 & Rs 330 on the pretext of some old outstanding which was not charged earlier. They have not bothered to notify me and did charge out automatically.

In addition, I have logged various complaints for the poor network services in the area where I am staying since May (Ref no 174886347971/ 172328413466). I have to try the phone at different angles before I can receive or make a call apart from frequent discnnection. This has not been rectified till date. While sepaking to their customer service manager, I was informed that the complaints cannot be looked into as the connection has been converted to pre-paid and I will need to log fresh complaints.

It is clear that Airtel wants to make money and not bother about the quality of service. I am not sure if TRAI is looking into these complaints and taking appropriate action to safeguard consumer's interests.

Company: Airtel
Country: India

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