Airtel
Weak.no signals

My mobile # is 9810095863 and that of my son 9810097577, both residing at 1137, Sector 37, NOIDA.

About 6 months back, a complaint was lodged from 9810097577, indicating that Airtel signals inside our house were totally missing or extremely weak 24x7. Mobile phones inside the house were thus, in effect mere pagers and we had to step out invariably to make use of our mobiles. A couple of calls were made thereafter to our house by the Customer Service people for verification of our complaint. We were told that it would normally take about 3 to 4 months after the 'ground survey' for rectification of the fault.

Since considerable period had elapsed, a call was made to Customer Service. It was indicated by them that the records with them indicated the complaint having been attended to and closed! It was rather astonishing but another complaint was lodged - Service Request Reference No19927044 of 25 Dec. One person came on 29 Dec and it took him just a few seconds to ascertain the authenticity of the complaint.

On 31 Dec, I rang up the Customer Service, explained the issue in its entirety and requested for the contact number or e-mail id of some senior functionary to enable me to raise the level. Before any further dialogue, we lost contact. I waited a while in the hope that the concerned gentleman from the Customer Service would call, but may be it was too much to expect. I called again and this time it was a lady. After a bit of explanation, I requested if I could talk to the gentleman (I think his name may have been Risal Singh, but it may be wrong). She mentioned that it was not possible to transfer the call. I then requested her to ask the gentleman to call. Nothing happened thereafter and that is it.

While we are still oblivious of the reasons as to why the complaint ibid was closed without being attended to for rectification, what transpired with the Customer Service has been a matter of profound anguish, indeed.

Company: Airtel
Country: India

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