Airtel
Connection got disconnected due to negligence of Agent

I took prepaid Airtel connection from Airport Road Bangalore Agent (In front of Lella Hotel). He asked me to give address proof which I supplied. 1 and 1/2 month nobody came for verification and in between I need to change house. One day I got a call from Airtel that my address can't be verified and I need to give again address proof. I gave my agent all documents again but either he didn't submit or Airtel misplaced it. Airtel asked me again and I gave one set of document again. Agent didn't submit again. Now airtel has disconnected my connection and no fault of mine. Isn't it if you take connection from agent then you can atmost submit him document. If he can't take care of it then why customer suffer. Now agaent and airtel both are not reimbursing even the amount I had in my SIM card.

Everyday what I hear from agaent is you will get your connection activated by evening and that evening never comes. His name is Mohammad and I would say Airtel should take action against him otherwise they will loose creditability.

Company: Airtel
Country: India

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