Airtel
Temporarily disconnected my postpaid SIM for address verification failure

I took a new postpaid connection (9900813593) few days back (Last week of DEC). I have given all the necessary proofs. When address is been verified, they sent the person on a weekday but I was in off. Later they have updated in their record as " no body is staying in the address " and temporarily disconnected the SIM. But the fact is, I am very much staying in the address. I rushed to the nearest Airtel Shop and asked for a re-verification. It was scheduled on last saturday (03/01). No body has come for verification. Later I was told that it will be done on Monday (05/01). I took a leave from office so that this time there will be no problem. But there ws no verification done on that day also. when I contact the Airtel Customer care, they told that the person could not find my address. This is a nice story they told when i am staying in a prime location & everybody knows that area very well. All my couriers & letters r coming to that address. Only Airtel people can't find it. But the funniest part it they have found the address last time. They also told that there are no alternate contact no mentioned. But I have updated my alternate contact no (9986029749) when filling the application form.

Now the funniest part is, Airtel executives has updated my billing address (also Billing started) & my wrong address are same. If I am not staying in that address & it is not verified then how can they say both are same address.

Meanwhile my mobile is DEAD. SIM is been disconnected. I am not getting any answer from anyone in Airtel.

Can Airtel authorities look into this & get back to me?

Thanks & regards

Jaydeep

Company: Airtel
Country: India

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