Airtel
DISCONNECTION

I HAD TAKEN AIRTEL PREPAID CONNECTION A FEW YEARS BACK (9931536526). AT THAT TIME, FOR LIFETIME INCOMING FREE CONNECTION, RS. 99/- HAD TO BE PAID EVERY MONTH. I DULY PAID RS.99/- FOR SIX-SEVEN MONTHS. THEN, A SCHEME WAS LAUNCHED FOR LIFETIME INCOMING FREE CONNECTION ON A ONE TIME PAYMENT OF RS.400/- OR SO. I WAS ADVISED BY THE LOCAL AIRTEL OFFICE TO GO FOR THE NEW SCHEME AS STAYING IN THE OLD SYSTEM WOULD MEAN A LOSS OF 100/- TO 200/- RUPEES. ACCORDINGLY, I MADE ONE TIME PAYMENT TO HAVE LIFETIME INCOMING FREE FACILITY. RECENTLY, MY PHONE SERVICES HAVE BEEN DISCONNECTED. ON ENQUIRY, IT WAS REVEALED THAT IT HAS BEEN DISCONNECTED BECAUSE THE PHONE WAS NOT BEING USED FOR OUTGOING CALLS TO THE EXTENT THE COMPANY DESIRED AND THAT IT WAS IN LINE WITH TRAI REGULATION. I FEEL GROSSLY CHEATED. I HAD A BALANCE OF MORE THAN RS. 200/-. BESIDES THE COMPANY HAD TAKEN MORE THAN RS. 1200/- FROM ME FOR PROVIDING LIFETIME INCOMING SERVICES.

Company: Airtel
Country: India

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