Airtel
Deduction of Rs.10/- towards Fun Zone

My Airtel mobile No. is 9939182236. On 27.01.2009 I received the following message from Airtel:

“Thanks for using (subscription, text based services) subscription service on Airtel WAP. You have been charged Rs.10/-. Enter Fun Zone http.//igmobi.com”.

I have never activated this service.

An amount of Rs.10/- was deducted from my available balance and from 27th onwards an amount of Rs.10/- per day is being deducted from my available balance. I contacted Customer Service on 27th January itself and informed that I have never activated this service. They have promised that this will be deactivated and the amount of Rs.10/- will be refunded to me. I got a refund of Rs.10/- on 28th January. However, an amount of Rs.10/- was deducted again on 28th. Again on contacting the Customer Service, I have been told that this facility will be deactivated within 48 hours and the amount deducted will be refunded. However, so far this facility has not been deactivated and the amount has not been refunded to me. The deduction is continuing till date.

You are requested to immediately deactivate this facility and refund the amount deducted from my account.

Abhay Kumar Singh

Company: Airtel
Country: India

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