Airtel
Reducing credit limit for no reason and barring calls

I have a credit limit of Rs 4400 on my phone. My usage was around Rs 3200 and I get a message from Airtel on 29th Jan, indicating the same and asking me to pay before I cross my credit limit. Suddenly on 30th Jan my outgoing calls are barred, when I call the customer care to find out the reason for the same they tell me that I have over shot my credit limit, I said that is not possible as my limit is 4400 and I have not reached there. Then they tell me that my credit limit has been changed suddenly to Rs 1500. This was without any prior notice and just a day after they send me a message saying my limit is Rs 4400. The reason they gave me for the redusal was that my past bills didnt have a usage of over Rs but when I confronted saying that my last bill is only of Rs 3200, they said they cant help with it as system decided everything. I was supposed to be travelling the next day on 31st Jan for work so I thought there is no point in arguing and get my phone started first, I offered to make an online payment, but they refused saying I will have to go to nearest airtel centre and pay cash and go with my credit card statement. The reason they gave for this is that I have used multiple credit cards for making payment. Firstly I have only one credit card with which I have made payment always and secondly even if I am paying by seperate credit cards then how do they care as long as they're getting their money. I spoke to 4 different customer service agents and explained them that there was a problem with their system to suddenly reduce my credit limit and bar my calls but they were not willing to listen and were rude. I even requested to speak to a senior who they said would call me back in 2 hours maximum but that never happened. They were not willing to accept an online payment as well and when I asked for nearest Airtel outlet they asked me to find that out on my own. Only as I was desperate to get my phone started as I was going to be travelling the other day I had to go look first for an ATM and then go find an airtel office, where also they refused to let me in as i was 10 mins after their closing time. The efforts I had to put in to get the phone started are unexplainable. Then next day I get a call from Airtel after I paid them and after I threatened to file a complain in the consumer forum, telling me that my credit limit has been made Rs 4400 and it was reduced by mistake. This behaviour is unacceptable they will reduce the limit anytime without notice, not listen to you at all, make you run for payment and after they receive the money increase the limit again. Had I already been in some other city travelling what would I have done.

Company: Airtel
Country: India

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