Airtel
Grievance against ilegal deduction from my talktime

Sir,

I have a prepaid Airtel connection bearing no. 9862165543.

That Sir, during december i have accessed yahoo zone through my mobile via Airtel Live.

For that reason I have been deducted Rs.10/- for accessing Yahoo zone.

From that time after every 10 days @ Rs. 10/- are being deducted as subscription for each of Yahoo Zone, True Tone, Zodiac. Althogh I am not using Yahoo Zone, True Tone, Zodiac from January, 09 onwards any more. The acknowledgement is coming from 64611010, 64611015 and 58243.

I have contacted with local Airtel dealer at Motorstand, Agartala for deactivating /unsubscribing Yahoo zone, True Tone, Zodiac etc. Taking my mobile, the receptionist sent some sms (i think to Airtel) and then told me the problem is resolved.

But to my utter dismay, after some days i found that Rs. 10/- again are being deducted from my talktime for each of Yahoo Zone, True Tone, Zodiac.

Moreover I have personally tried to contact with Customer Care Executive of Airtel by dialing 121. The line seems to be too busy to contact with him/her. Although once i got connection, either the line breaks or the person cut the line.

In view of above, I request you to please look into the matter so that the sites mentioned above can be unsubscribed from my mobile bearing no. 9862165543.

Thanking you

Sankar Deb Barma

Asstt. Statistical Officer

O/o. the Commissioner of Taxes

Govt of Tripura

Palace Compound

Agartala, 799001

Company: Airtel
Country: India

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