Airtel
New SIM Connection - 9661888292

First of all I want to communicate to everyone: DO NOT GO FOR NEW AIRTEL CONNECTION IF YOU REALLY THINKING ABOUT IT...

I had purchased one new SIM from Mobile Store, Sonari, Jamshedpur on 11th Feb'2009. All documents after consultation with AIRTEL officials related to new connection was submitted for activation like Voter ID card, Address Proof, 02 Nos. of pass port size photograph. For address proof I had submitted xerox copy, which was issued from my company in its letter head and duly signed by our HR head. The company where I am working is renowned internationally.

The next day from the AIRTEL office there was a call for submitting the original copy;they will not accept the xerox copy, inspite of verification done with the orginal by their representative the previous day and accepted for submission of xerox copy.

Now my question is:

1. When verification with the original is done and verified, What is the use of the Original? If still in doubt they can visit to the said address and verify the authenticity or contact my company?

2. Is it correct to harrass the customer, where most of them are busy and find less time for other purpose?

3. When most of the mobile service provider are accepting the xerox copy after verification with original why not AIRTEL?

Looking at this I immediately discard the SIM and asked the officials of AIRTEL to return my document and opted for other service provider who gladly accepted the xerox copy and activated the SIM - To everyone surprise it is a Goverment sector service provider whose rules and regulation is more stringent compared to other private owned service provider.

Company: Airtel
Country: India

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