Airtel
Outgoing services barred without any warning

Airtel today really pissed me off... I've been their customer for mobile phones for 7 years, have paid them lakhs of rupees as monthly bills and they've now turned into an arrogant asshole with all the money that I've paid them.

Today they sent me a SMS stating the following:

"We have not received your Airtel Postpaid documents required as per Govt. directives, hence the services of your Airtel mobile have been discontinued. To fix up an appointment for the collection of the documents, kindly call us at 9910111656 between 9 AM to 6 PM"

I tried making an outside call instantly, and I could not because they had deactivated my phone already.

No communication was sent beforehand stating that they needed any documents from me & neither through SMS, email or a mail. They choose to call you for frivolous services as and when they want, but they could not also give me a call regarding this. They chose to suddenly disconnect the connection without any warning. Now Customer Care wants me to go to a Airtel Outlet, collect a form, fill it, attach some documents with photographs etc. and after that they'll restore my connection within 24 hours!

So as far as I see, I could have been abroad on International roaming, and they could have had me stranded on some foreign land like this! A phone is an essential service. Can Airtel do this? What if they lose the documents that I give them again? They would disconnect my phone again, and this could go on for ever!

Is there any way I could seek some justice? This is awful behaviour from Airtel's side. I tried to reason with Customer Care. I asked them to reactivate the connection and give me 1-2 days to submit the forms, but they won't listen of it. They've held me hostage... and I'd really like to get back at them.

Company: Airtel
Country: India

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