Airtel
Fraud - Charged more

I am Mr santhosh V form MP, India. I have a problem with (Airtel MP) Postpaid Billing. My no is 9993597232.

I had requested customer care to change my Plan from Aitel FTV 499 to AirtelNew India CUG 299 Plan. The request was approved and plan was changed. This is a corporate connection from my company.

They had communicated to me that call charges as follows

Local - 0.25 p per min

STD - 1 rupee per min

Local and national SMS - 0.25 P Per min

When i received my bill today, I have been charged as follows

Local - 0.49P per min

STD - 1.49 Per min

Local and National SMS - 0.49p per min

I had called the customer care at 121 two times. They say to call later. I have been charged 1796 rs. My actual charges should be 976. Also, they have charged 75rs 2 times for some CUG discount. and have charged 126 rs as other SMS charges which i never knew what it is!

I request for seroius action on this fraud.

Thanking you,

Santhosh V

9993597232

Company: Airtel
Country: India

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