Airtel
Activation

I had purchased the Airtel prepaid SIM card along with the phone from the company showroom in Begumpet, Hyderabad on 24th February. I had also paid the Rs.99/- activation charges and also brought Rs.1100/- worth of talktime on the same day. It got activated in the afternoon and everything was so far so good. I took the phone on my business trip and all of a sudden I had noticed that I was not able to make any calls from my phone including to the Customer Care services. After trying various means of contacting the Airtel failed due to late hours, I had approached my friend in Hyderabad asking him to contact the Airtel office and lodge a complaint. When the friend approached the Customer Care, he was told that as the person is in Bangalore, all complaints should be lodged in Bangalore and there is nothing that can be done from Hyderabad. My friend approached the Airtel office the next day, (5th March) he was informed after going through his records that it would take another 48 hours for the phone to be activated as the records had not moved from its place since 24th February. Talk of Service! After 8 days they cut service and say there are no documents which were received and when pursued, the showroom people at Begumpet say that another 2 days would be required to get the phone activated. Where are we heading to? Back to stone age? Is this the Customer friendly network? simply spending money on advertisement is not customer friendly but by attending to the complaints and solving is customer friendly.

Company: Airtel
Country: India

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