Airtel
Harrassment - duplicate billing

Airtel has ZERO customer service. Complaints are not addressed in time and their way of resolving something is to send legal notices and try to collect as much money as possible. After calling customer service many times, speaking to several people in collections etc., they are still hounding me for more money even after returning the SIM card and paying all dues. Please see emails sent below:

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From: Shyam Rao [mailto: srao@melstar.com]

Sent: Tuesday, January 27 12:44 PM

To: 'nodalofficer.tn@airtel.in'; 'appellate.tn@airtel.in'

Cc: '121@airtelindia.com'; 'vijaiassociate@gmail.com'

Subject: RE: Incorrect billing etc.

Dear Sir/Madam,

I have not received any direct reply from the nodal officer apart from the automated reply. I had to call collections several times and I am finally giving up on the matter. I will be paying the amount prescribed Rs.2366.79 as full and final payment towards this dispute (check no: xxxxxx, State Bank of India) and will be returning the SIM card to the collections agent as well.

At this point I am beyond irritation as to the amount of time I have wasted talking to people and explaining over and over what the problem is, which is a simple case of being billed on 2 plans for one connection. To avoid such pain in future, I will further be closing my landline and all corporate accounts as well in the next few days. If any further contact is made to me in this regard demanding further payment, I will be forced to post the entire correspondence, complaint numbers, and my bill detail clearly showing who is at fault to internet forums. Beyond that, I have no option but to approach the consumer court.

Regards,

Shyam Rao

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From: Shyam Rao

Sent: Monday, January 12 9:23 AM

To: 'nodalofficer.tn@airtel.in'

Cc: '121@airtelindia.com'

Subject: Incorrect billing etc.

Dear Sir,

I have an Airtel Datacard no 9789056427.

Everything was fine until I asked my plan to be changed as my usage was low. At the advice of the 121 customer care, I sent the following SMS to 345 : “b activate 49 standard data card” on 5/26. I did not get any intimation of when my plan was changed and continued using the data card as normal. The following billing cycle my bill was showing double the normal due. The detail charges showed that I had been billed on both plans i.e. the existing 350 plan, the 49 plan as well as for the 60MB that I had used.

At this point I called customer care and lodged a complaint. Nothing happened and my bills continued to arrive with late charges (now mysteriously back to the 350 plan with no intimation to me). Every time I got the bill I have called customer service (about 5 to 6 times) and had to explain my case over again, with the promise that it will be resolved in 2 days or so, but no one calls back.

Now I have bill collectors standing at my doorstep. The last time I was able to use the datacard was Oct 13 after which service was suspended. I regularly pay about Rs 5000 to 6000 on my Airtel landline without delay every month and would like to close this matter and resume service. However I do not know what amount to pay and I certainly am not going to be liable for a mistake of being on 2 plans which is not my fault, however small the amount may be.

I would like this resolved immediately and in a proper manner, not some arbitrary amount being demanded failing which I will be forced to terminate the plan, close my landline account and my corporate accounts as well. I am writing from my official email so that I can be notified immediately.

Regards,

Shyam Rao

Company: Airtel
Country: India

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