Airtel
Lack in Response

I wanted to migrate my package to 699-Super Saver...

The Customer care executive asked me to send a mail regarding this to their Address...

I did sent a mail to the correct maill adress and even i got the reply which was autogenerated it said that i would get a response in 24 hrs.

I sent the mail on 30th March at 1:53PM

i got the auto generated mail of their at 2.00PM the same day... commiting me that they would revert back to me in next 24Hrs.

ie. 31 March at 2.00PM

I haven't got any call from them nor any mail regarding this till date... ie. 2nd April time 11.00AM

When i talked to the executive the person first says that they haven't received the mail but after checking they say they have got it... They are totally confused and are not responding properly...

Company: Airtel
Country: India

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