Airtel
No acknowledgement of bill paid

Hi Team,

My airtel account in its website says that the march months bill is rs -231 and then i get a message saying that it is 592 rupees. I confirm by calling the customer care and make 500 rs payment on march 24 and on march 29 i make another payment of 100 rs... however on april 2 i receive a message saying that the payment is not made and my information is shared with the collection agents to collect. i call the customer care and they say that they have never recieved the payment. i then send two emails to airtel giving the proof of payment for the payment that i have made and also ask the customer care to raise a complaint and they never do until my 8th call to them and finally they give me the complaint number after three days.

i need to get the justice in terms of correct bill amount and acknlowledgement for the payment made from airtel.

Company: Airtel
Country: India

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