Airtel
Poor Network coverage, poor customer service

I have been using Airtel post paid connection from past 3 years. Over the years the service has degraded to an extent where calls drop, I am unable to make calls, weak and poor signals all within city limits. After complaining, many a times my ticket was closed without prior intimation or settling the complaint and after complaining again I was told that there were facing some challenges since the power shortage / fluctuation due to which the base stations were down (around september last year). But even now it is the same there are places within Bangalore City limits where there is a disruption or no service. And they are still working to fix the problem!

Customer service is pathetic and there is no set process or guidelines for services, subscription, etc. The website is outdated, customer care executives @ the call center have different divergent views, folks at Relationship Centers again do not have the right or updated knowledge too, you have to check and cross check and if that person be it @ the call center or the relationship center is not there next time you get in touch with them, then you are in for trouble because you will be told a whole new process!

I am just waiting for the phone number portability to be introduced and then I can choose my network.

I don't think this will be of any use but helps in releasing the frustration I have had to endure and I am sure there are others who are dissatisfied or let down by a company like Airtel which makes loud promises about unbreakable bonds unmatched network. Well the network sure is bad and they are breaking bonds with the same people who have got Airtel the position they are in now.

Regards,

Prasad

Company: Airtel
Country: India

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