Airtel
Mob Prepaid to Postpaid

Currently I am using Airtel Prepaid Mobile 9967186193

I got an call from Airtel saying " You can convert from Prepaid to Postpaid for Free. Our Executive will Come to your home and will take Your documents." I received this call from at least 4-5 Operators in Mumbai from different Locations. When I accepted the Scheme one of the operator called me and said "Sir, Please put my name in the form as an Contacting Operator.(Some target was given to these guys )" I submitted the document at least 10 days ago. Then there was some address verification required before the Postpaid connection activates (Even though their person came and took documents from me). It took five days for them to complete this formality. Now 5 days have gone after my Address Verification is over but my card is not activated yet.

My points are :

1) While offering something to Customer these guys should make sure that the database for a Mobile Phone is submitted to only one of their representative: so that customers wont get loads of calls.

2) While giving an target to operators/Representatives they should see that Relationship with Customer is not getting hampered in any manner. SO that there won't be any Request call for putting name of operator.

3) They should show same eagerness in things like Address Verification and Activation as they are showing while taking the documents.

Company: Airtel
Country: India

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