Airtel
Change in Bill Plans without notice

Respected Sir,

At first there were a few people who came to my Home. They gave me wrong information about a plan, which i came to know after I used that service for months.

After coming to know about that fraud, I decided to discontinue with the service. I even submitted the letter to Airtel, this was before six months. At that time I got a call from Airtel that guy gave me a new plan which was Zero Rental Airtel GPRS (mobile office), which was useful for me due to Internet connection available.

But that guy never told me that this Zero Rental Plan was just for 6 months. That might be coz he wanted to reach the Target given to him by the Company.

And now after Six months I m getting my bill, double of what i used to get, and when i called the Coustmer Care they told me that they have changed the Plan, and this was without any prior notice. Normally they keep on sending SMSs for thier caller tune plan, or any other waste plans, But the Poor Company cant AFFORD to inform about the change through SMS.

And this fraud company didn't even Deliver the Hard Copy of my Bill through Courier which normally I used to get on Time. I always paid my bills before Due-Date period, and if this is the way the Company treats the loyal customers then its really their loss.

And I can't afford to use their new plan, so I kindly request the concerned Authorities to look after this matter and do whatever is possible and Required.

I wont be paying the bill coz its more then what I usually pay, and I please request the Company to solve the Matter peacefully

And I am even ready to use the service IF I am getting the same Plan which I was using for the Last Six Months. Or else I request u to kindly Stop the service..

My Airtel number is 9987709765..

Regards,

Prashant Thakka

Company: Airtel
Country: India

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