Airtel
False balance deduction by Airtel

I just wanted to notify your about how I got robbed of my balance. On 3 May 12:40 AM, My balance was deducted Rs. 85.20 and I was left with a balance of Rs. 0.23. At that time I was using Mobile Office (I subscribe to Rs 255/month unlimited plan). Then in Afternoon at around 3:45 PM I recharged my phone with Rs 350 topup (I got full balance). I open mobile office few minutes later and I was levied Rs. 0.30 data transfer charges. I shouldn't have been charged as I am an unlimited plan user. Then my struggle for for regaining my balance began. I called Customer Care (CC) on 3 May at around 12:50 AM or so. They told me about some technical problem they are facing and cannot register my complaint until 3:00 PM. Then I called at 4:00 PM and they registered my complaint attributing it to the technical problem they were facing. They said I'll get my money back within 24 Hours. No money returned after it. I called again and again everyday and they always said the same thing. I got the biggest surprise today (9 May @ around 9 PM). The Senior CC executive is saying that no money was deducted from 1 may to 9 May. Then I disconnected the call in utter disgust. But I again called in next 10 minutes and then another surprise- A CC guy picked up and I repeated the problem and he said my money was deducted and that he is forwarding my request. Two guys saying saying two different things, What a joke!!! In the whole process I was only refunded Rs 0.30 on 8th may and there are no whereabouts of my actual balance i.e. Rs. 85.20. My phone number is 9893402942

Company: Airtel
Country: India

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