Airtel
Non-co-operative attitude

I retired as Incometax Officer from Allahabad and have settled down at Viman Nagar, Pune. I wanted to avail one pre-paid mobile connection having heard a lot about Airtel Service. In fact I have an internet

connection and a telephone for which service was attended to my utmost satisfaction. But yesterday I had gone to Airtel showroom located in Viman Nagar near Datta Mandir as I wanted a prepaid mobile connection. I took my passport-photograph with me (photocopy as well as original). There were about four workers and one lady. I asked for the connection. I showed my original passport and a photocopy. They said they want a zerox copy of the passport. I got it copied from an opposite shop and when I approached them they said"the photo is not clear". I gave them one coloured photograph. The passport in original contains my photograph. Then they said "Yeh nahi chalega". Passport is an authentic document and I do not know what else they want. Then they said we mdo not have mobile connection stock. They just did not bother me a senior and respectable citizen and they went on gossipping with each other and did not care how to treat a new customer. Then I came out of the shop telling them "I don't want this connection". Is this the way they treat a customer? Then I went to a shop styled "Om Mobile Shoppe" who was very courteous, gave me a connection and by 3.30 PM the connection was activated. I request you to look into the behaviour and see that atleast they behave well with customers who come to your showroom looking at the Board. Thank u

Company: Airtel
Country: India

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