Airtel
Billing charges under CUG connection however caliming that all CUG calls would be free

My two Airtel mobile nos 9910407634 and 997100343 are in CUG group of HCL technologies BPO services, Noida and as per their Plan all the CUG calls are free but i have been charged for all such CUG calls.

As per plan all CUG calls between all CUG numbers (Airtel to Airtel) are free.

When i have contacted them (Ms. Jyoti Rawat and Mr. Ashutosh Sharma) they are saying that my above two numbers are under different parent groups however it was never told to us when the connections was taken.

There is two or might be more parent groups under one CUG and they are cheating us by distributing the CUG connections and taking charges for CUG calls by saying ythat they are under different parent groups and giving false information that all CUG calls wil be free.

Damage Resulting = being charged for CUG calls however should not be and all CUG calls between all the (airtel) CUG numbers must be free.

Company: Airtel
Country: India

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