Airtel
Wrong information provided by cust care & got charged for that

My mobile number 9867538583.

I had activated GPRS (mobile office) service on 02.06.09 at 9.54pm. I used it for two days & been charged Rs.50 for the same. On 04.06.09 it was not renewed as I was not having sufficient balance. As I got the msg that service can not be renewed due to insufficient balance I thought service is de-activated. I recharged my no on 05.06.09 at 12.34pm but didnt get msg that service is renewed. I got charging msg on 05.06.09. When I called cust care, they said this service was activated on 06.06.09 at 9.54am. So I kept it active for using it for 06.06.09 & will de-activate it on 07.06.09 before 9.54am as I was informed from cust care (abt activfation time).

I have been charged Rs.25 excess due to wrong info provided by cust care.

I want Rs.25 to be credited to my account as it was charged to me because of wrong info from cust care.

Company: Airtel
Country: India

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