Airtel
PREPAID CARD- BALANCE DEDUCTED EVEN WHEN I HAVE NOT SUBSCRIBED

IN LAST 10 DAYS I HAVE RECEIVED TWO SMSS ' YOUR HELLO TUNE SUBSCRIPTION HAS BEEN RENEWED...' AND 7 RUPEES EACH HAS BEEN DEDUCTED FROM MY BALANCE. NOW TODAY MORNING I RECEIVE A MESAAGE STATING' THANKS FOR CALLING HEELO TUNES, YOUR SUBSCRIPTION FOR HELLO TUNE IS RENEWED'

WHAT IS THIS??? / I HAVE NEVER CALLED!!! I NEVER SUBSCRIBED!!!

AND LATER WHEN I TALK TO CUSTOMER CARE, I AM TOLD THAT THE RECORDS SHOW THAT A CALL WAS PLACED FOR HELLO TUNES AT 11 AM, SOMETHING!!! I NEVER CALLED, MY CELL IS NOT SHOWING ANY SUCH RECORDS, HOW COME ALL THIS CRAP IS HAPPENING!

I REQUEST YOU TO PLEASE LOOK INTO THE MATTER ASAP & RECTIFY. MANY SUCH CASES HAVE HAPPENED TO MANY OF MY FRIENDS. IN TOTALITY AIRTEL IS LOOSING THE REPUTATION IT WAS KNOWN FOR. PLEASE LOOK INTO THEMATTER SERIOUSLY AND LET ME HAVE MY MONEY BACK.

Company: Airtel
Country: India

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