Airtel
Regarding excessive deduction of amount

I am having airtel prepaid connection #9960896448, I am having the plan by which I can call to any STD number in India @ 1 INR/min. On 6/Oct I did called a number & was charged 27 INR for 7 minutes.

Regarding the same I complained to customer care & the excuse I was given is "This happened due to default, It did happens often & as you have called us we would be refunding your money within 48 hours", my compliant number is 1011222046. Hitherto, I haven't received communication/money from airtel.

On asking what if I would not have called you, the reply from customer care personnel was in that case you would not received your money back. It feels so much embarrsed with the kind of services, the top operator of India is giving to it's 50 million customers.

I will be more happy if this problem of "DEFAULT" is eradicated, so that the customer doesn't feels like dodged.

Company: Airtel
Country: India

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