Airtel
Bad and rude and highly uncooperative customer care executive

Hi,

I have a prepaid card having number 9975173946 which was having Rs 1/min for local call.

In the last month (20th Sept) I recharged with Rs 90/- by which the local call became 50 paise/min. Before recharge I didnt receive any SMS saying the same, I simply went and recharged it with Rs 90/-.

I knew that this was valid only for 1 month, therefore I again recharged it with Rs 90/- to continue the same on (20th Oct). But now I am charged Rs 1.99/min for local call. This is absolutly ridiculous. This is something which is not expected from AIRTEL.Now when I talk to Customer executives of AIRTEL they say that why have you recharged without getting the SMS stating the same. Then I told them that in the last month also I didnt get the SMS but I got the benefit of 50 paise/min.

Now the question here is why that scheme got activated if I didnt receive the SMS?

I tried to explain them that if I would not have recharged with Rs 90/- then my local call would have been continued Rs 1/min. But now since I have recharged with Rs 90/- and I didnt get the SMS stating the same so I am getting charged Rs 1.99/min for local call. So, I am in loss paying double amount if I would not have gone for Rs 90/- recharge.

There may be many people suffering with the same problem. So, I would like to bring it to your notice that why AIRTEL doesnt come up openly with their schemes? Why dont they tell the pros and cons of the schemes? And further more the Customer executives of AIRTEL are very very harsh. When we try to argue they simply tell do whatever you like.

Thats the reason I am bringing you to notice that this is how the Customers are being treated by AIRTEL.

I want the scheme to be reverted so that I get charged with Rs 1/min instead of Rs 1.99/min for local calls.

Therefore I request you to please take appropriate action so like me other customers do not suffer from the same.

Yogesh Vishnu Ranade

Tata Consultancy Services

Mailto: yogesh.r@tcs.com

Website: http://www.tcs.com

Mobile: 9975173946

Company: Airtel
Country: India

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