Airtel
Deactivation of friends pack sim card without prior notice

I had bought an airtel FRIENDS PACK simcard last year in july and got a recharge for 1 year validity. this year in july the validity was supposed to end

for the past 3 months i was receiving a message from airtel which said "your card validity is about to end and so get a lifetime validity recharge just for rs. 45. you also get 40 rs of balance in your account"

so i got the recharge done last month folllowing which they just deactivated the facility of my friends pack call rates and started applying the lifetime card call rates. however in the message they had never ever mentioned that the card will be changed to a lifetime card and my friends pack will be deactivated.

now on asking them to change it back to friends pack, they first argue and then say that ok, it will be activated in a day or two.

then again it is not changed.

they say that u have to get some other recharge for validity on friends pack. however they had never messaged me regarding that recharge. the only message i used to get was about the lifetime VALIDITY recharge, it was not mentioned anywhere that that particular recharge would change my simcard to lifetime and my friends pack will be deactivated: a facility for which there is no recharge as such but u have to buy a newsimcard to avail this facility. if they make me buy a simcard for availing a particular facility, how come they change it into a normal card with a recharge, and that also withou any prior notification

Company: Airtel
Country: India

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