Air tel
Charging for services not subscribed

Air tel Services is very very poor. I have been debited for various VAS Service which I have not subscribed. On protesting, the call centre some amount is refunded and for balance am told have to again complaint. THEY ARE ON THEIR OWN FORCIBLY SUBSCRIBING AND if people do not bother to check, the money is in their kitty. Then we have to keep fighting with them for recrediting the amount.

Not only that, while on one hand they recredit (after lots of messages/followups over phone which costs time and money), again I have been subscribed, again on their own. This has been happening for the last one week - I keep complaining that I have not opted for the service, they keep recrediting, and then again subscribe. The call center operator tells I will not receive again and this keeps happening in a vicious circle. They will take all the addressess etc. but everytime you call up it is different people and first you have to waste time in verification, then the process begins again.

I think we should form a common forum to take on this beligerent co. If anyone has the email id of their MD or top brasses, let me know and then we all can together flood him with mails. I think this should be done to ensure that their MD is aware of the problems we are facing. Even phone should do, but it should be on mass scale so that he feels the impact of the problems we are facing.

Company: Air tel
Country: India

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