Airtel
De-activation of SMS 31 plan

Hi,

I have Airtel lifetime plan of Rs.499. I have registered for the Rs.31 SMS plan in which each SMS will cost 10 paise. I am also getting the monthly recharge done for Rs.31. In the month of May I had recharged for Rs.31 around the 11th of May. In June I was unable to recharge around the same date and hence I got it re-charged on 22nd June. But now I have observed that from the 11th of July onwards, Re.1 is being debited from my pre-paid account balance even though one month period was not yet completed. I have a few concerns below :-

1. I had called up the customer center on 121 on Saturday 18th July and I was told that Re.1 is being debited because I have not recharged with Rs31. I asked the support executive to guide me for cancelling this plan. I was told to send the message "sms29 CNCL" to the toll free number 222. I sent the message and I received a reply from the same number that "Dear Customer, Your query has been received. We will get back to you within 24hrs. But I never got any reply as to whether this plan has been cancelled or not.

2. I again sent the message "sms29 CNCL" on Monday 20th July at 6:43 PM. But I never received any reply even after 6:43 PM on 21st July.

3. On 22nd July I called up the customer center and told the support executive of the above problem. He told me that he would send a request for cancellation of this Rs.31 plan and that it would be cancelled on 24th July.

4. On (23rd July) I received a message from Airtel stating that my request cannot be processed since I am not eligible for the same.

May I know the reason for me not being eligible to cancel this plan? Can you please see to it that this plan is cancelled? If not possible then for how long will Re.1 be debited from my pre-paid account?

Such a thing has not happened in the past 1yr (I am having this plan from Aug). What is the reason for such a problem occuring now all of a sudden? I have also called Airtel Customer Center almost 6 to 7 times by now, but Airtel has still not de-activated this plan and Re 1 rental is being deducted everyday. Is it so difficult for Airtel to de-activate such a simple plan when they can readily activate any kind of plan for us?

If this is the case, then i think once we register for any new plan from Airtel, we have no option but to forcibly continue with the plan even if we want to cancel it.

Company: Airtel
Country: India

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