Airtel
Disgusting service

This is the mail I have posted to Airtel customer care citing their disgusting service.

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I have made a mistake of availing your service by taking a postpaid connection - 9730049746

I have been trying to register for an online account since the last six months but it has not happened.

I was asked to go to www.airtel.in and use the register option there, which I did. But your bullshit website just refreshes after I enter all the details and does not give me any confirmation whether my account has been created or not.

I then called up your customer care. The customer care executive told me that I need to try again or send a SMS "REGISTERED" to 121. I sent the SMS, but there was no response, so I called up your customer care again. This time I was told that my compliant is being registered and will be solved in 24 hrs.

These sequence of events have been repeating in the last six months. I call up your customer care and am told that the compliant is being registered and then nothing happens.

Fed up with this service, I called up the nodal officer at 91 9987234865. No one picked up the call

I tried this many times but the result was the same.

Then I called up the appellate officer at 91 9987244865 and still no one picked up.

I guess yor inefficiency boils down the hierarchy chain with no one caring about customers - from appellate officer to nodal officer to customer care executive.

If you just want to bullshit your customers then put that on your lovely website which is good for nothing. Atleast the customers would know what to expect when they call up customer care or go to your website.

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Company: Airtel
Country: India

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