Airtel
Poor Customer Support

Hi,

I had taken a pre-paid connection from one of the shops in Saidapet Chennai. At that time, the person in that shop told to submit only the driving license photocopy, which I did.

I got the connection and was using it for around 10 days.

One day, my outgoing calls was de-activated. The reason was I have to submit address-proof documents.

Now, my first complaint is:

1) Why the shop person did not tell about it? Also, I never got any call from Airtel Customer service regarding address shop. I suppose someone from Mobile company should contact the customer within a week, if it is a new connection.

2) I tried to explain my problem to a customer representative. She mnetioned that address proof has to be submitted. I asked her where, and she mentioned that I have to go a Airtel retail store. I asked the location and she just disconnected the phone.

I am new to Chennai and the customer representatives don't help with the details, who will then?

Also, I don't know why not same process is being followed everywhere when it comes to new connections?

Company: Airtel
Country: India

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