Airtel
NOC not being isssued for past 3 months

I was using an airtel no in delhi for more than 2 years before I picked up a new assignment in Mumbai. I had a blackberry connection. The blackberry connection was expired in 2008 december. But as acclaimed by Airtel I had renewed for which they do not have any documentry proof was renewed. On checking with Airtel customer service I was told that the one year subscription will not be valid for a new number taken by me in Mumbai, to which I was hesitant to renew. On closing my account for cell no 9871121621, I was told that apart from the usage there are charges for the blackberry renewal. THE SERVICES WHICH I DID NOT USE AFTER 15/16 FEB.

I had explained the same to the airtel executives who had come to collect the final payment at my residence in delhi to which they agreed that I should pay the bill for usage of blackberry services and the calls made, rest will be waived off as the services were not used. It is shocking that the company with such a repute has executives for collection who commit something and mislead the client who has been a sincere customer and has cleared the bills.

I was told candidly by the excutive for collection and his sr manager that I need to pay up the amount of Rs 2600 appx and the rest amount has been waived off since they understood that I had taken a new connection in mumbai with blackberry facility and had ppaid the one year fees. but to my repeated reminders and phones NOC was not issued and I was harrassed on phone by the Airtel excutives for payment as the account had not been closed. It is just to understand that during the working office hours if I have to attend to such calls where I am explaining the case time and again to different executives of the same level, I am wasting so much of my time and getting harrassed to an extent where I have even lost my temper.

it is requested that i may be given a chance to to explain and be relived of this pressure which is irrelevant in todays world.

I am in possession of the bill that i paid last and laos phone no of Mr Rajiv who is a collection executive for airtel.

hoping that the kind court will understand my plight and help me see through this problem and do justice.

regards

harpreet

Company: Airtel
Country: India

  <     >