Airtel
Wrongful Charging

My had got a new Airtel Prepaid No sometime in January with a prepaid amount of Rs. 200/-. After which i was not using the number. Yesterday when I switched the phone ON, I was unable to make any calls. On enquiring with the Airtel Customer care, I was informed that they had been charging me Rs. 3/- per sms for some Cricket alerts, for which I have neversubscribed nor were they able to provide details for the same.

Today I have got a recharge done for Rs. 595/- to which Rs. 15 was deducted as outstanding amount. How is this possible on a prepaid mobile. I was also asked to send a message "STOP' to the number 121 to deactivate the Crickete alerts. However on doing so, i got a message from a number 1210 stating that I had no active alert package. Then why was i being charged Rs. 3 per sms and wher did my Rs. 200 of charge disappear.

LAstly I have now recevied a sms from Airtel stating that Rs. 3 has been deducted towards VAS. Again I have no clue as to what is VAS or why I am been charged for the same.

I feel completely cheated by Airtel. PLEASE HELP

Company: Airtel
Country: India

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