Airtel
CUSTOMER SERVICE COMPLAINT

Hi All,

I want to make a complaint regarding a false promise made to me regarding change in bill plan by one of Airtel's customer care representative I called up Airtel on 16-10-06 and adviced the customer care exc to unbar my service as I had already paid the bill. And also adviced him to change the bill plan as the bill was reaching a hieght. So he suggested that I should go for celebration 296 or something similar to it, in which I will pay one time Rs 998 in my Dec bill and it will be 50paise calling to landline & to any other cell phone (or service) and the tariff will start from 18-10-07 as the bill was already genrated for oct. But the bill/statement I have recieved this month shows no changes I was expecting some cut down on my phone expenses. I called Airtel told them about the same on 28-11-07 after recieving the bill but the customer service representative claims that there is no documentation regarding any bill plan change. I adviced to listen to the voice files of the calls made to them for Cell phone #9810311546 but they refused.

I have been using Airtel since years now and that to the same number this is a case of false & misleading representation made to a customer by Airtel. I want Airtel to investigate the same as its hard for me to pay this Bill. I will not pay this bill.

Nitesh Suri

Company: Airtel
Country: India

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