Airtel
Overcharging

Dear Sir,

I have bought an Airtel SIM (Corporate connection) which is entitled 300 minutes of A2M free local calls. The first billing cycle was from the 17th July (The day I purchased the SIM) to the 1st of August.

1. I got a SMS from Airtel in august asking me to pay 199 Rs as the charges for the above mentioned period. I did not receive the e-bill. After repeated calling of customer care and going to the airtel showroom, I receive the bill on the 19th August, with 21 Aug being the last date to pay the bill.

2. 50 Rs. as clip charges was included in the bill when it was said during the purchase time that CLIP is waived for my plan.

3. I have been charged for all the calls made from the 21st July even though it is within the limit of 300 mins free talktime. In the whole period, I have spoken for less than 100 mins A2M, and have been charged for the majority of that, which is again wrong.

Inspite of repeated calling of airtel customer service, I have not received an answer. After explaining the whole problem and they looking into it for around 10 mins, they reply that they are not able to view my bill. This is the standard reply that I get.

I am not sure how many customers are cheated in this way. Am sure that most of the customers just pay the amount without actually looking into the details.

Regards,

Tejas

Company: Airtel
Country: India

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