Airtel
Misguiding about wi-fi internet plan

My self Sunil Seelay Add. H No. 2026, Sec-16, Faridabad. i applied for Internet Wy-fi connection. MR. Mahender, (Airtel Employee) came to my home i asked him for hi-fi inernet connection he told me about hi-fi connection plan of Rs. 998/- unlimited download for a period of month @ speed 512 kbps for this i paid him Rs. 1500/- in cash and he told me that the Airtel connection with Wy-fi internet connection will be activate in 2 days, but nobody came from Airtel Company for installation. After 4 days Mr. Gautam came to my home and installed the Land Line Airtel Connection No. 4074014 with landline modem internet connection. when i asked him about wy-fi connection than he told me that wy-fi setup is out of stock and he will managed that wy-fi instrument in 2-4 days. Than i asked him about the speed of landline modem for internet connection, he told me that speed of landline connection is 256 kbps as equalent to the wi-fi system plan of Rs. 998/- than i told him that Mr. Mahender told me about speed of that plan is 512 kbps than I told to gautam how Mahender misguide me about the wi-fi connection plan.

Than Mr. Gautam told me that the speed of 256 kbps is also sufficient to you but i refused that i dont want landline modem connection than he told me that you used that landline modem connection instead of wi-fi connection and as soon as possible we provide you wi-fi connection due to unavailibility of wi-fi system but after installation of landline modem nobody came to mjy home to instal the wi-fi system in beetween i call them many times to disconnect the my Airtel Connection No. 4074014 than i recieved many calls from the Airtel company and every time i told him for disconnection of the connection and refund of payment but today i got a massage on dated 21.08.2009 from Airtel Customer Care account No. 15035487 and amount Rs. 1018 payment due date 07.09.2009.

I want to know from U when the company didnot install wi-fi system in commitment time and also in earlier i told him many time that i dont want to use Wi-fi system because delaying in installation of wi-fi system and misguiding me about the plan by Mr. Mahender in earlier so i requested you to disconnect my connection and refund me the payment

Company: Airtel
Country: India

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