Airtel
Deny to change my bill plan

I had Airtel postpaid mobile connection in Bhopal, MP. I had to move to Lucknow on 04/11/07. So before leaving Bhopal, I had request to customer care executive of Airtel to change my bill plan from 499 to 299, And they had change my plan within 4 hours and said that the plan would change back to 499 within 4 hours of request.

After coming back to Bhopal on 22/11/07. I had again request (service request reference No. 14630243) to Customer care executive to change my bill plan back to 499. But at this time they had denied to change my bill plan and told me that the policy of changing the bill plan had been change and now bill plan would change after the current bill cycle i.e from 20/12/07.

It would be loss for me if I continue 299 plan till current bill cycle complete.

How they can change their policy (which is related to the user) without giving information to the user.

It is therefore requested to look into the matter for suitable action under intimation to me.

According to this new policy of Airtel, how user can change his plan in between bill cycle, if required. This policy is useless, according to me.

Regards

Harjeet Singh

9993503503

Company: Airtel
Country: India

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