Airtel
Cheating

Regarding Mobile No 9004334455

This is to bring to your kind notice that Airtel which professes to be the Best Service Providers in the Country are actually the biggest cheaters in the country... to prove this again please see mail forwarded mail below dated 2nd August and special attn to highlighted matter too..

Again to top there continous efforts in cheating us, Airtel has gone and Debarred outgoing calls on the Mentioned Number from 20th August inspite of having told them hundreds of times that the amount of Rs 10000/- they claim unpaid is already paid and mail to the same has been sent to them and the same has been referred to them too. I have tried to convince them that the Payment has been made at thier Airtel Gallery in Santacruz and the Bill Number too has been forwarded yet these people just dont wish to see reason and have asked me to go thier gallery at Santacruz. Is it not the duty of Airtel to confirm details at thier self appointed galleries and do they have a right to harass us so.

Again to day i have been to thier relationshiop centre at Santacruz and spoken to the Supervsior Sunil there and he called up some Number from the Hotline 888 and Spoke to Ashok who after some deliberations with Sunil finally Agreed that then payment has been recd and the Outgoing would be activated in the next 4 Hrs. This was confirmed by Mr Sunil too. After this between 3:30and 4:00 I have spoken to Anjali and Bakan and Tanveer and Adam and to each of them i explained my predicament and these people said the matter would be rectified shortly and the outgoing activated.

Its now nearly 4 hrs since my last discussion but these poeple at Airtel are thick Skinned and Deliberately out to cheat us common men. Thier best way to harass us is to keep sending us to this and that galleries and refuse to listen to reason. In this case i request your immediate your attn and demand harshest penalty for the Company and Demand Immediate Cancellation of My Money Rs 10500/- and Rs 1 Lac in Penalty for Causing Loss of Goodwill and Mental Agony. Dear Sir Pls take this on priority and take strict action against them for default in services.

I shall also exercise my rights to bring the matter to the Notice of the General Media through Mass media and all other available channels of communication. Copy fo the Mails sent to MIdday and Other Newspaper and Tv Channels for highlighting the inefficiency and deliberate harassment to end consumers.

Also am willing to donate a few rupees in charity to Airtel if they are cash strapped but please ask them not to cheat us common men who pay from thier hard earned money and not by cheating people like us.

From: anil panday

Date: Sun, Aug 2 at 2:37 PM

Subject: Mobile No 9867338031

To: 121@airtelindia.com, "trai.mn"

Cc: info@aajtak.com, info@cv.tv, info@citynews.com

Dear Sir / Madam

This is to bring to your kind and urgent notice that services of Airtel are getting worse day by day and taking customers for a ride.

Inspite of repeated complaints and reminders the people at airtel seem least bothered about taking notice of regular complaints and instead choose to ignore them as per thier convenience.

I had requested a change in bill plan somewhere around 5th of July to DAP400 and they said they would do the needful from the coming bill cycle of 26th July onwards. Again i tried to contact them but they said there was some problems with them and they were undergoing maintainence till few days. Again on 14th July when i called and requested for the same, the concerned executive informed me that the request was taken and the needful would be done from the 27th of July as per the billiing cycle. I had got the reference number 937838313

for the same.

Now yesterday when i called to confirm Shweta the executive told me that they were sorry but no such request is thier with them. This is very disgusting and totally unreliable. This is taking us for granted and i strongly suggest they stop making claims of being the best provider in the country. If i were to be asked Airtle is one of the worst service providers in the country lately and they can only get worse.

Another instance is recently i purchased a new premium connection of Airtel (9004334455) from their galley at Santacruz on 02/07/09 and paid Rs10000/- as premium number via my credit card and have recd bill NO 276858 for the same. But i was shocked to receive the bill for the same amounting to Rs10000/- plus which is really shocking and when i call the customer care they say go to the ARC at santacruz and check out the problem with them. If this is not unprofessional and actually trying to cheat then what it is. If i had paid cash and lost my BILL ETC i am sure these cheaters would definitley not accept anything.

There are many more instances for which i dont have time to explain as they can actually see form their log about my complaints. I wish to inform the concerned authorities at AIrtel that i shall be taking this matter to the media with all proof and the mailers sent to them over the last few months and also i shall explore legal action against these company AIRTEL which is out and out trying to cheat the customers.

I would like to say i have three Numbers of AIRTEL namely 9867311777, 9867338031 and 9004334455

This mailer is specifically for the company and the Authorities at TRAI .Hard copy fo the same being sent o the dept of Telecommunications for further Action anad consumer courts and all blogs avaialble on the inernet.

I really feel that Airtel shoukld be banned immediatley from proclaiming to be the best service providers in the country. They suck like anything and should be treated worse than dogs. I wish they were banned from providing services anymore and would like to know if there is any legal provision to take them to court for cheating deliberately.

Company: Airtel
Country: India

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