Airtel
Fooling of customers

I am really dissapointed by the service which airtel gives to its customers. I changed my airtel broadband and landline plan on 8th august according to which rs. 100 recharge would be given to a airtel mobile number. Airtel discontinued that plan after a week and since then... no recharge has been given to my mobile number.. i have complained 10-15 times and no solution. every time they issue me a new complaint number and then after 2 days send me a message saying that your complaint has been resolved. THIS IS A VERY CLEVER WAY TO KEEP THE ISSUES HIDDEN IN THE ORGANIZATION AS AIRTEL PROMISES ITS CUSTOMER THEIR CUSTOMERS COMPLAINT IN 24 HRS... ND BECAUSE THEY ARE NOT ABLE TO SOLVE THIS ONE... THEY SEND ME A MESSAGE SAYING THAT IT HAS BEEN RESOLVED.. AND ISSUE ME A NEW COMPLAINT NUMBER EVEN AFTER I TELL THEM THE REFERENCE OF OLD COLMPLAINT NUMBERS... THIS IS FRAUD AND NOTHING ELSE... THIS IS THE MOST UNETHICAL WAY OF DOING BUSINESS... i have most of the messages with me and now i want to complaint against the fraud that they do with the customers!!! PLZ HELP ME HOW TO ACCELERATE THIS MATTER... because i am sure that customer care centres across all companies are using this method to fool the customers and keep a good reputation in their organization... also by this way matter keeps remaining hidden from the senior management as all the complaints are shown as resolved!!!

Company: Airtel
Country: India

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