Airtel
Non connection

As an Air tel customer for 6 years i decided to get my services for DH, Broad Band and Land line from Air tel. I think this was my biggest mistake.

I called the customer care for DTH and was provided a reference number and told that they would provide me my installation and connection in 4 working days! It has been over 3 weeks and no one from Air tel seems to know what is happening! When i call customer care they advise me that they will lodge a complaint and some one will get back to me in 24-48 hours, i have lodged 4 such complaints to no avail!

For Broad band they advised me when they collected the documents and cheque on 14th of sept that i will have the connection in 4 working days! Again that sounded familiar but i decided to give them the benefit of the doubt. i have been calling them for the last 4 days and they have the same excuse our systems are down and we cant check anything so please call back! Is that my issue of Airtel's?? Today to my surprise the cheque has been presented and cleared from my account and when i had called them they said they have been trying to contact me for the last week and cant get through to my number... odd cause the entire world can contact me on (ironically my Air tel number) my number and that they will call me back to have the connection. The installation guys ask me to contact Sales rep or customer service, Sales rep asks me to contact installation or customer service, Customer service say their system is down and cant do anything so i have to call back? PATHETIC SERVICE. I managed to speak to the escalations team Shahsi who said that she will have this looked into and i will be contacted in 24-48 hours (Sound familiar again?)

CAN SOMEONE AT AIR TEL WITH HALF THE COMPETENCY (AND A WORKING SYSTEM) SORT THIS OUT??? HOW MAY OTHERS SUFFER WITH SHODDY SERVICE???

Company: Airtel
Country: India

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