Airtel
UNFAIR PRACTICE

This is pertaining to IPTV Service of Airtel.

1) I was promised that there is no relocation charges and IPTV is available in Indirapuram area. Now when I shifted here, after 21 days of research Airtel informs me that the same is not available as their cable is choked. In this case why they should not be refunding my Rs 4000 service tax charged for the same.

2) I even requested them to install DTH in lieu of this but they say, their policy does not permit and it is an outsourced service.

3) Their call center executives are not well educated and are not well informed also. Different executives say different things on the same issue. They drop the call. They misbehave.

4) The Phone nos of appelate and nodar.ncr is always busy and if you are lucky to get them, you would be put on hold for more than 10 minutes to frustate you so that you only drop the call. If you are well determined, they would say your email is not available. I experience the same with one Mrs Harpreet or something sitting at Appelate.

5) When the model of communication in nodal ncr or appelate is email then why their resolution does not come in writing. I requested for written reply for one Mr Khanna of Appelate, he declined to provide me the same.

They have become horrifying with their growth and some one needs to look in to it. One of my friend even tried to approach Mr Mittal to update on the issue but it seems he too is busy and his email id is not available.

Hemant.

Company: Airtel
Country: India

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